Rwanda Starts Online Marketing For Tourism
January 5th, 2009As a need to promote Tourism in Rwanda, the use of online marketing and management tools can boost the tourism industry if timely investments are made. The biggest contribution would come from posting information and content on websites regarding Meetings, Incentives, Conferences and Exhibitions (MICE) tourism.
Research carried out by On The Frontier (OTF) Group shows that internet is the major source of information on MICE tourism Rwanda with 52%.
Other sources of online MICE information on Rwanda are specialized websites (35%), Rwanda embassies (32%), travel agents (31%), travel magazines (29%) and official travel advisory (27%). There are an estimated 1.2billion internet users or more globally. Current forecasts suggest 1.5billion people will have internet access by 2012.
The fact that most MICE tourists consult the internet about their destination country, Rwanda is at the critical moment to heavily invest in infrastructure that will enable web access possible in order to build an online sustainable tourism.
This, however, requires infrastructural development, e-commerce, education and exposure to global practice, global relationships, innovation and vision.
Damian Cook, managing director of E-tourism Africa, an online tourism promoting website says online activity has become habitual and practical, including shopping. Cook says that for the past three years, travel is now the best selling commodity with over US$110 billion turnover in online sales.
He estimates that over 70% of travelers obtain their travel information through online tourism and it increases their means of selecting, booking and buying. He says Africa has accounted for 36million arrivals and US$24billion which is 4% of global tourism. However, an estimated less than 2% of Africa’s total consists of online sales.
Cook explains African content can be difficult to find and access because of lack of e-commerce and inventory. He says South Africa and Egypt which have invested in ICT and allowed e-commerce have started to do some business online.
Because of familiarity with the websites, users have started creating their own content without understanding computer programming. It is expected that users will have created 70% of the content on the web in three years.
However, as information continues to flow on online community, filtering good and bad information becomes more difficult. A practical example is Kenya which was just recovering from an image of terrorist attacks on the US embassy and just entered into post-election violence.
The same applies to Rwanda where her image is being painted dark by the war in eastern Democratic Republic of Congo. With negative media spreading the world, it is hard to keep up the good image of a country which directly impacts its tourism sector.
Rwanda’s tourism industry has over the past 14 years been growing with increasing numbers of international tourists compared to locals. The industry is targeting US$148million receipts at the end of this year.
BY,
Deborah Allen,
Gorilla Trekking Safari News Reporter
Kampala Uganda